Terms and conditions

Artwork

You are responsible for sending us correct artwork in the right format. Once we have received acceptable artwork, a proof is shown on the website for your final approval before production starts.

Payment terms

Private customers: Payment is made in advance. The delivery time is counted from when we have received your payment and your approval of the proof.

Businesses: By agreement, orders are billed on a consolidated invoice, normally at 10 days net.

Delivery

Goods can be collected from us or sent for a delivery charge. If we send your order, please make sure that the address is correct and that someone is there to receive it during office hours (08.00–17.00). Otherwise the carrier may charge extra. Delivery to a private address (service point) normally takes an extra day.

Force majeure

Deliveries with a guaranteed delivery time can be delayed by circumstances beyond our control. If that happens, we work with the carrier to seek compensation for you. Standard Parcel has no guaranteed delivery time.

Returns and complaints

As every product is made specifically for you, your order is binding and there is no right of return. Complaints about faulty goods must be made within 10 days. If a complaint is accepted, we send a replacement as soon as possible.

Ownership

Products remain the property of Metervis until we have received payment in full.